ULD CARE is committed to protecting and respecting your privacy

We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:

  • The personal data we collect about you;
  • How we look after your personal data when you visit our website (regardless of where you visit from);
  • With whom your personal data might be shared; and
  • Your privacy rights and how the law protects you.

[spacer icon=”” style=”1″]


ULD CARE is a corporation governed by the Canada Not-for-Profit Act, registered in the province of Quebec, registration number 1166467002, enterprise register, having its registered office at 4 Place Ville Marie, Suite 600, Montreal (Quebec) H3B 2E7.

This Privacy Notice is issued on behalf of ULD CARE so when we mention “ULD CARE”, “we”, “us” or “our” in this Privacy Notice, we are referring to the relevant company in the group responsible for processing your personal data.

ULD CARE is the controller and is the controller and responsible for personal information obtained through our website – www.uldcare.com, by phone, email, in letters and other correspondence or in person.

[spacer icon=”” style=”1″]


Personal data provided by you

We collect personal data about you when you:

  • Register as a Member;
  • Renewal your membership;
  • Register for an Event/training;
  • Purchase or make payments for any products and services;
  • Contact us through our website;
  • Sign up to receive our newsletter;
  • Complete customer feedback or surveys.

The personal data collected in the above manner may include your:

  • Full name;
  • Postal address;
  • Email address;
  • Telephone number;
  • Payment details;
  • Reservation and/or booking details
  • Information about the way you use our website (see cookie policy for more information)
  • Image and/or voice captured through photography, filming, videotaping and/or audio recording.

Personal data provided by third parties

We may receive information about you from other sources (such as event reservation providers), which we will add to the information we already hold about you in order to help us improve how we provide our services to you.

Special categories of personal data

The only special category personal data which we collect from you from time to time via our website is health information. For example, you may ask you to provide us with allergen information so that we can cater appropriately for you and/or access requirements so that we can facilitate appropriate access to the premises where we are operating. We will only collect that special category personal data with your explicit consent.

We do not ask for any special categories of personal data to be disclosed to us as part of your job application process via our website.  Depending on the nature of the role, we may have to conduct further checks at a later stage and, where those checks will involve special categories of personal data, we will explain why we need that information and how we intend to use it.

Personal data about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • Give consent on his/her behalf to the processing of his/her personal data;
  • Receive on his/her behalf any data protection notices;
  • Give consent to the transfer of his/her personal data outside the European Economic Area;
  • Give consent to the processing of their special category personal data (further details relating to special category personal data is detailed below).

[spacer icon=”” style=”1″]



We collect information about you so that we can:

  • Identify you and manage your membership;
  • Manage your event bookings and ensure that we can provide you with a personalised and memorable experience with us;
  • Process any orders for Products and Services you make with us;
  • Assist you with your queries in relation to our organisation;
  • Review any job applications you submit to us;
  • Review any papers, submissions, competition or prize draw entries;
  • Conduct research, statistical analysis and behavioural analysis;
  • Carry out customer profiling and analyse your purchasing preferences (although this is only ever done in an anonymised manner and will not identify you specifically);
  • Detect and prevent fraud;
  • Notify you of any changes to our website or to our services that may affect you;
  • Improve our services.

In addition, we may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the website service generally.


We would like to send you information by email about our products and services, which may be of interest to you.

We will only send you marketing messages if you are a member or have ticked the relevant consent box and provided us with your personal data. If you have consented to such receive marketing from us, you can opt out at any time by contacting us directly through the “Contact Us” section of this website.

[spacer icon=”” style=”1″]


We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment card information. We want to earn and maintain your trust, and we believe this is essential in order do that.

As an essential part of being able to provide our services to you, we do share your data with the following categories of third parties:

  • Service providers that help us to get any purchases which you make through our website to you, such as delivery companies, payment service providers;
  • Service providers that provide reservation systems for event venues;
  • Service providers that help us to run our business such as marketing agencies, website hosting providers, website developers, email and newsletter distributors;
  • Professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it;
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided later in this Privacy Notice.

In addition when attending events, attendees names and company name will be shared with delegates and speakers unless you explicitly request otherwise.  Photographs may be taken during an event and these may be used on our website or advertising collateral.  If you wish to withdraw this consent, you have the right to do so by contacting the event organizers.

[spacer icon=”” style=”1″]


GDPR requires us to rely on one or more lawful bases to use your personal information. We consider the bases listed below to be relevant:

  • Necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract – e.g. Membership – Paid Members including Personal / Corporate / Affiliate / Corporate Certified Non-Members / Personal Certified Non-Members and all individuals linked to these membership categories;
  • Consent – where individuals positively opt in and consent has been freely given to hold personal information e.g. Registered / lapsed users, who actively have registered on the website to receive marketing emails.

[spacer icon=”” style=”1″]


In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent (except when subscribing to our newsletter via our website, when we will ask you to click on subscribe). By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what are your rights as a data subject (all of which is set out in this Privacy Notice).

[spacer icon=”” style=”1″]


To protect your information we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.

All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.

In additional to these operational measures, we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:

  • Access to personal data is strictly restricted to those employees who need to access this information as part of their role;
  • We store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall;
  • Information used for reporting and/or customer profiling purposes is anonymised (so that it does not identify you);
  • We store your personal data on secure servers.

To make sure that these measures are suitable, we run vulnerability tests regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled.

[spacer icon=”” style=”1″]


We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.

[spacer icon=”” style=”1″]


All information you provide via our website is stored on our secure servers within the European Economic Area (“EEA”). If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this Privacy Notice accordingly. 

[spacer icon=”” style=”1″]


The right to access information we hold about you

At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days.

The right to correct and update the information we hold about you

If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated or you can log into the members area and update your details and preferences.

The right to have your information erased

If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your information

You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing that is outside what is considered reasonable for a membership body to offer member benefits and to ensure good governance of the membership body.

The right to data portability

You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.

For your security we may need to verify your identity before we process your instructions above.

[spacer icon=”” style=”1″]


Use of cookies

A cookie is a small text file which is placed onto your device when you access our website. We use cookies on this website to:

  • Recognize you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • Obtain information about your preferences, online movements and use of the internet;
  • Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests;
  • Make your online experience more efficient and enjoyable.

In most cases, we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a product or service you have requested.

Consent to cookies

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Notice. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Turning off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: www.ico.org.uk/for-the-public/online/cookies. 

[spacer icon=”” style=”1″]


If you have any queries about this Privacy Notice, need further information about how ULD CARE use your personal data or wish to lodge a complaint, please contact us by any of the following means:

You also have the right to lodge a complaint with the Information Commissioner’s Office directly.  Further information, including contact details, is available at www.ico.org.uk.

[spacer icon=”” style=”1″]


We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.

Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.

This Privacy Notice was last updated on 24th September 2018.